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Casual Lunch Gathering: Towngas Success Story:
Effective Customer Service Training for Market Competitiveness
輕鬆午餐聚會： 煤氣公司成功故事 - 如何培訓傑出客戶服務員工提升市場競爭力
Ref No: 2010/133
The Hong Kong and China Gas Company Limited (Towngas) is one of the largest and most reputed energy suppliers in Hong Kong. It has gained the trust and recognition from Hong Kong people with respect to its great attention to customer service. Through years of implementing various measures to enhance its customer service standard, it has won numerous awards and certifications, including the Hong Kong Q-Mark Service Scheme.
Towngas' traditional "quality" culture is based on setting high standards on safety, staffs’professional competency, customer service and an effective quality management system. In order to ensure it can effectively carry out its "quality" culture, Towngas believes that all staff must be a team player, with a dedication and a genuine passion for customer service. To achieve such goals, the company pays great care in staff training and communication, and has custom designed a comprehensive training programme for its staff. The programme enhances staffs' confidence and work performance in order to synchronise the goals of the company for market competitiveness. In the gathering, Mr Peter Chak, Customer Maintenance Manager of Towngas will share with the participants his experience and insights on how to effectively train up front-line staff in order to deliver excellent customer service.
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2010/09/01 (Wed); 12:30-14:00
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FHKI Conference Room
31/F, Billion Plaza, 8 Cheung Yue Street, Cheung Sha Wan
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Members: HK$100;
Non-member: HK$130
(Please pay before 27 Aug 2010. Seats are limited, first come first served.)
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Cantonese |
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(Q-Mark Division)
Yan Ng (2732 3195);
Margaret Lam (2732 3196)
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